Frequently Asked Questions
Everything you need to know about your Winsor & Newton EU order.
Which countries within the EU do you ship to?
We currently ship to all member states of the European Union. Delivery times vary by region, typically ranging from 3 to 7 business days.
How can I track my art supplies order?
Once your order has been dispatched from our warehouse, you will receive a confirmation email containing a tracking link and a unique tracking number.
What is your return policy for professional paints and tools?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and iDEAL.
Are your products vegan-friendly?
Many of our ranges, such as Professional Water Colour and Cotman, offer vegan options. Please refer to the specific product descriptions for detailed information on pigments and binders.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify an order within 60 minutes of placement by contacting our customer service team.